Pest control FAQs

In most of Kent we can attend the same or next day. For urgent jobs, call or WhatsApp us for the fastest slot.

Yes. We use professional products applied in a controlled way, and we'll tell you exactly what precautions to take, if any.

Wasp nests usually need one visit. Rodents, cockroaches and bed bugs typically need two or three to make sure the problem is fully resolved.

Yes. We offer one-off treatments and ongoing contracts for food businesses, hospitality, retail, offices, landlords and more.

It depends on the pest and the property. Send us the form or a WhatsApp message and we'll give you a fixed price before we start.

We cover Medway, Maidstone and the rest of Kent. See our Areas We Cover page or call us to check your postcode.

For most treatments, yes, so we can inspect and explain what we've done. For some commercial jobs we can arrange access with you.

We'll confirm any callout charge when you book, so there are no surprises.

Pest Free Homes is run by Heat Plumb Drain Ltd, based at the Innovation Centre in Medway.

Most homes need two or three visits over a couple of weeks so we can confirm the problem is fully resolved and proof any entry points.

Yes. We use locked, tamper-resistant bait stations and place them out of reach, and we'll explain any precautions before we start.

Yes. Finding and proofing the entry point is part of every rat job, because treatment alone won't stop new rats arriving.

Usually, yes. Mice breed quickly and are rarely alone, so it's worth getting it checked early.

We offer same-day and next-day appointments in most of Kent. Call or WhatsApp us for the fastest slot.

Proofing the entry points is part of the job, which is the best way to stop new mice getting in.

Usually not. Once treated, the nest dies off and wasps don't reuse old nests. We can remove it if it's accessible and you'd like it gone.

Wasps are bright yellow and black with a smooth body; bees are hairier and browner. If they're bees, see our bee removal service, as we relocate them where possible.

Most wasp nest treatments take less than an hour, and we can usually come the same day.

Usually not. Most mattresses can be treated. We'll tell you honestly if something is too badly infested to save.

Heat treatment raises the room temperature to a level that kills bed bugs and their eggs, without chemicals. It's often used where a fast result is needed.

Yes. We treat rented homes, HMOs, hotels and guest houses, and can work around guests and tenants.

Cockroaches usually need a programme of two or three visits, because eggs hatch after the first treatment.

Yes. See our commercial pest control page for one-off treatments and ongoing contracts.

Usually not for gel treatments. If we spray, we'll tell you how long to keep people and pets out of the room.

Shop-bought sprays kill the ants you see but not the queen. Baits work because the ants take them back to the nest.

Flying ants usually only appear for a few days a year. If they're coming from inside your home, there may be a nest that needs treating.

Fleas can be left behind by previous occupants' pets, or brought in by wildlife such as foxes or birds nesting nearby.

You'll see a big drop quickly, but some fleas can emerge for up to two weeks as they hatch and contact the treatment. Keep vacuuming during this time.

No. Grey squirrels are an invasive species and it's illegal to release them into the wild once caught.

Squirrels are mostly active during the day, especially early morning, while rats are more active at night. We can confirm during a survey.